The customer and each authorized user acknowledge and agree that products may include a rechargeable/non-rechargeable lithium metal battery. They must always handle, transport and dispose of (recycle where feasible) these batteries, whether alone or as part of a product in accordance with all applicable laws, including without limitation all applicable laws regarding the transport, recovery, recycling and/or disposal of hazardous materials. Customer and each authorized user further acknowledges that improper handling (including replacing the lithium metal battery with a different type of battery) may result in heat generation, fire or explosion and injury and hereby agrees to assume any and all risks associated with same.

Hardware Warranty

Assetflo guarantees that its products, referred to as "Assetflo Products," will perform in accordance with the accompanying documentation provided at the time of shipment or available on the Assetflo support portal. This warranty is valid for the shortest period of time ending on the earliest of the following: a) 15 months post-delivery, b) one year after the initial activation of the hardware with the AssetView service, or c) one year following the date of installation of the hardware.

In the event that an Assetflo Product does not conform to the specified documentation, the customer who purchased the product (referred to as the "Customer") will receive a credit equivalent to the purchase price. This warranty is exclusive to the original Customer and is not transferable to any third parties.

It is important to note that Assetflo does not extend any warranty coverage for products acquired through unauthorized channels. Additionally, Assetflo does not provide warranties for hardware produced by third parties, aside from facilitating the transfer of any applicable warranty benefits on that hardware, to the extent feasible.

Warranty Process

If any Assetflo Product fails to operate in accordance with this warranty, the Customer must email Assetflo at support@assetflo.com. The customer must provide Assetflo technical personnel with all information they reasonably require to determine the nature of the problem and the serial number of the defective Assetflo Product. If our technical personnel are unable to resolve the problem remotely, they will advise you as to whether: (a) Customer is required to ship the defective Assetflo Product back to Assetflo at Assetflo’s expense in order to confirm the defect before, and as a condition of, Customer’s account being credited; or (b) whether Assetflo will immediately authorize a credit for the defective Assetflo Product to Customer’s account.

Exclusions

Nothing in this warranty obligates Assetflo to provide a credit or any other remedy for an Assetflo product if Assetflo is not able to duplicate the issue when the Assetflo Product is returned to it (in which case Assetflo reserves the right to revoke any credit for that product previously issued by Assetflo), or the issue with the Assetflo Product is caused by:

1. The performance or non-performance of any third-party hardware or software;

2. Any modification, repair or attempt to repair the Assetflo Product by any person other than Assetflo or an Assetflo representative that Assetflo authorises to do so;

3. Abnormal environmental problems, any local electrical supply or wiring problems or problems with a telecommunication or computer network;

4. Issues with access to the AssetView Service or Assetflo software (which issues will be addressed in accordance with the standard maintenance provided under Assetflo’s AssetView Service Access and Software Use Agreement)

5. Improper storage or handling of the Assetflo Product;

6. Improper preparation of the site or the improper installation of the Assetflo products by any person other than Assetflo or a representative of Assetflo authorized to do so;

7. The use of the Assetflo Product; i) outside its standard operating conditions; in a manner; and or in an industry; not contemplated by its documentation;

8. Failure to perform recommended maintenance on Assetflo products;

9. Customer or a third party’s wilful or negligent acts;

10. The failure of any consumables such as batteries.

This document sets out Assetflo’s entire obligation in the event of the breach of the warranty and of Assetflo and its distributor's potential liability related to the use of the Assetflo product and no other WARRANTY, REPRESENTATION, ENDORSEMENT, GUARANTEE OR CONDITION, EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION ANY CONDITION, ENDORSEMENT, GUARANTEE, REPRESENTATION OR WARRANTY OF DURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLE QUALITY, NON-INFRINGEMENT, SATISFACTORY QUALITY, OR TITLE, OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE, OR ANY OTHER WARRANTY, REPRESENTATION, CONDITION, ENDORSEMENT OR GUARANTEE OF ANY KIND SHALL APPLY AND ARE HEREBY DISCLAIMED AND EXCLUDED. IN NO EVENT SHALL ASSETFLO’S LIABILITY FOR BREACH OF THIS WARRANTY EXCEED THE PURCHASE PRICE OF THE DEFECTIVE ASSETFLO PRODUCT.